Neck and Lumbar Support Pillow Pack

we can ship to virtually any address in Australia.Professional service to customers in Australia, and orders are processed within 2 workdays before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 2 to 8 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.

We use a range of couriers and postal services depending on your location, type of item and cost. These include freight companies such as Australia Post, Sendle and TNT.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you have any further questions on how to do this please reach out to our customer support team at support@tesdaddy.com.au

We have a 30-day return policy, which means you have 30 days from the date you receive the item to request a refund. If 30 days have gone by since you received, unfortunately we can’t offer you a refund or exchange.

You can get eligible for a return no reason, but your item must be in the same condition as when you received it.If the item is defective or incorrect please contact us within 7 days after you received the item.And we will pay shipments and creat return label to buyers.

We accept, within 30 days if buyer received the item and wants a refund. Returned item must be its original packaging and in a brand new (resalable) condition. Shipping will be at the expense of the buyer if any items no probelms, which means return items which are non-defective will not included shipping fees.

Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed. If you have any further questions on how to do this please reach out to our customer support team at support@tesdaddy.com.au